Contact Us Exness

Exness Customer Support Channels in India

Our company offers tailored customer support options for traders based in India. We provide multiple communication modes to ensure your trading inquiries receive timely and precise attention. The main channels include 24/7 live chat, email support with guaranteed reply windows, and phone assistance during designated hours. Our multilingual team communicates effectively in English and Hindi to assist diverse clients. Technical help includes platform setup, account management, and transaction troubleshooting for MT4, MT5, and web terminals.

How to Access Live Chat Support

Access live chat via your Exness Personal Area by clicking the chat icon located in the lower right corner. The chat interface auto-loads your account details for faster assistance. You can submit your questions instantly and receive real-time responses from our support representatives. This feature supports file uploads, allowing you to share screenshots or documents related to your query. Screen sharing is also available to resolve complex platform issues collaboratively.

• Open Personal Area and click the chat icon.
• Type your question or attach files if necessary.
• Wait for an agent to join and assist you directly.
• Use screen sharing for guided platform navigation.
• Review chat history within 30 days for follow-up.

Preparing relevant account information before contacting live chat improves resolution speed. Gather your account number, transaction references, and screenshots of any encountered errors.

Email Support Services and Response Procedures

Send detailed requests via the official Exness support email found in your Personal Area. Include your account number and a clear description of your issue in the subject line. Our system prioritizes trading-related emails for faster processing. Verification, payment, and technical questions receive categorized handling by specialized teams. Typical response times range from 1 to 6 hours depending on inquiry complexity.

Email Support Categories and Processing Times

• Verification queries answered within 2-4 hours.
• Technical support responses within 1-2 hours.
• Deposit and withdrawal issues addressed within 30-60 minutes.
• Escalation to financial specialists for payment problems.
• Stepwise instructions and screenshots provided as needed.

Phone Support Options for Indian Traders

Phone support is available weekdays from 9 AM to 9 PM IST and weekends from 10 AM to 6 PM IST. Our agents access your account data live during calls to resolve issues efficiently. Common handled topics include account verification, trading platform troubleshooting, deposit and withdrawal queries, leverage adjustments, and password resets. Preparing your account credentials and specific problem details before the call expedites the service.

Phone Support Preparation Guidelines

Have your registered email, account number, and answers to security questions ready. Note any error messages, platform versions, and device types to facilitate targeted assistance.

Personal Area Help Center and Self-Service Options

Within your Personal Area, the Help Center offers over 200 articles covering platform navigation, trading protocols, and account management. The search tool allows keyword queries to quickly locate relevant content. The Help Center is organized by topics and ranked by usefulness and accuracy. Video tutorials and FAQs further assist in resolving common questions independently.

Video Tutorial Library

The tutorial videos demonstrate order placement, platform features, and risk management. Subtitles are available in English and Hindi. New instructional videos are added regularly based on user feedback and platform updates.

FAQ Section Organization

The FAQs are sorted by categories such as account, trading, and payment issues. Each FAQ entry includes detailed explanations with screenshots. Filters enable quick selection by difficulty or topic relevance.

Technical Support for Trading Platforms

Our technical team supports MT4, MT5, and Exness Terminal users with installation, configuration, and troubleshooting. Support includes setting up custom indicators, expert advisors, and scripts. We also provide guidance on VPS usage and multi-terminal setups for professional traders. Desktop and mobile platform versions are fully supported.

Mobile App Technical Support

Mobile app assistance covers installation, login, and feature access for Android and iOS. Common issues include notification settings, biometric login configuration, and offline mode activation. Agents provide step-by-step help for device-specific settings and permissions.

Account-Related Support Services

Account support includes verification procedures, document submission, and profile updates. We provide detailed instructions on acceptable document formats and quality standards. Indian clients must submit government-issued photo IDs and address proofs matching their registered information. Document verification times vary from 1 to 48 hours based on document type and quality.

Verification Document Requirements

• Acceptable ID documents: Aadhaar card, passport, driving license.
• Documents must be clear, colored, and fully visible.
• Address proofs include recent utility bills or bank statements.
• File formats: JPG, PNG, PDF with max size 5MB.
• Ensure registered name and address are correctly displayed.

Payment Support and Financial Assistance

Our financial support team assists with deposit and withdrawal procedures using Indian payment methods such as UPI, IMPS, and local bank transfers. We provide detailed, step-by-step instructions for each method accessible in your region. Support includes troubleshooting transaction failures, delays, and payment verification problems. Minimum deposit amounts and processing times vary by payment type.

Deposit Support Services

• Resolve failed transaction issues promptly.
• Minimum deposits from $1 (e-wallets) to $50 (bank transfers).
• Instant processing for e-wallets; 1-3 business days for bank transfers.
• Payment verification and provider coordination included.
• Clear guidance on deposit limits and requirements.

Withdrawal Assistance Procedures

Withdrawal support covers processing times, documentation, and fee details. Verified accounts receive priority processing with withdrawal times of 1-3 business days. Our team ensures compliance with regulatory standards while facilitating swift withdrawals. Contact us through any channel for prompt financial assistance tailored to your needs.