Exness Customer Support India
Access professional customer support from Exness India. Get instant help via live chat, phone, email with multilingual assistance for trading queries.
Professional Support Services for Indian Traders
At Exness, we provide specialized customer support tailored to Indian traders’ needs. Our team operates 24/7, ensuring prompt resolution of queries related to trading accounts, platform usage, and technical difficulties. We offer communication in Hindi and English, with response times under a minute for live chat. Local expertise includes payment methods like UPI and understanding of Indian market hours. Phone and email support complement live chat, providing multiple channels for assistance.
| Support Channel | Availability | Response Time | Languages |
|---|---|---|---|
| Live Chat | 24/7 | Under 60 seconds | Hindi, English |
| Phone Support | 24/5 weekdays | Immediate | Hindi, English |
| Email Support | 24/7 | 4 hours max | Hindi, English |
Our customer support agents possess in-depth knowledge of forex and CFD trading regulations relevant to India. We ensure traders receive guidance on deposit and withdrawal processes as well as account management. This localized approach streamlines problem-solving and enhances user experience. Indian traders can rely on us for both routine inquiries and urgent support.
Accessing Live Chat Support Through Trading Platforms
Desktop Platform Chat Integration
In both MT4 and MT5 desktop platforms, live chat is embedded within the interface. To use it, click the “Support” icon on the top toolbar. This opens a chat window without disrupting your trading activities. The system automatically identifies your account to speed up assistance. You may send screenshots or documents up to 10MB to clarify issues.
Mobile App Support Access
The Exness Trade mobile app includes a dedicated support tab accessible from the main menu. Tap “Help & Support” to start a live chat or browse FAQs and video tutorials. Voice messages can be sent for detailed queries. Agents assist with app navigation, UPI deposits, and Indian bank withdrawals. Mobile chat transcripts are saved automatically for later reference.
Steps to Initiate Live Chat on Desktop
- Open your MT4 or MT5 desktop platform.
- Locate the “Support” icon on the top toolbar and click it.
- Enter your issue or attach relevant files.
- Wait for an agent to connect, typically under 60 seconds.
- Follow agent instructions for troubleshooting or account queries.
Using live chat through these platforms allows seamless communication without needing to switch windows. This real-time assistance supports efficient problem resolution and keeps you focused on trading.
Phone Support Services and Contact Methods
Our dedicated phone lines provide immediate assistance for Indian customers. We offer toll-free numbers and international callback options for traders traveling outside India. Phone support agents have full access to your account history to resolve issues swiftly and securely. Calls are recorded for quality assurance.
Phone support addresses urgent matters including account security, transaction concerns, and technical troubleshooting. You can schedule callbacks for less urgent inquiries at convenient times. Our agents follow Indian banking regulations and market specifics to provide accurate guidance.
- Immediate account verification during calls
- Real-time market and trading assistance
- Technical issue resolution for platform connectivity
- Deposit and withdrawal tracking
- Account parameter adjustments like leverage changes
Email Support System and Ticket Management
Creating Support Tickets
Via the Personal Area on our website, Indian traders can submit detailed inquiries through a ticketing system. Navigate to “Support” and select “Create Ticket” to begin. Attach necessary files such as bank receipts or ID documents to support your request. Each ticket is assigned a unique reference for tracking.
Response Times and Priority Levels
Tickets are categorized by urgency to optimize response efficiency. Critical issues like withdrawal blocks receive responses within 2 hours. High-priority matters such as platform errors are addressed within 4 to 6 hours. Standard questions have a response window of 8 to 12 hours during business days.
| Priority Level | Response Time | Examples |
|---|---|---|
| Critical | Under 2 hours | Account lockout, withdrawal issues |
| High | 4-6 hours | Platform errors, deposit problems |
| Standard | 8-12 hours | General questions, feature requests |
This structured ticketing ensures Indian traders receive focused attention based on issue severity. The system also supports multiple attachments, facilitating comprehensive problem descriptions. You can track ticket progress directly from your dashboard.
Self-Service Resources and Knowledge Base
Our help center hosts over 500 articles tailored to Indian traders covering platform setup, account management, and trading fundamentals. Search capabilities support Hindi and English keywords, helping you find relevant articles quickly. Content is updated regularly to reflect regulatory or platform changes.
Available resources include interactive demos for MT4, MT5, and the Exness Trade app. Downloadable PDFs are provided for offline reference. FAQs address compliance, taxation, and payment systems prevalent in India. A glossary translates technical terms into Hindi for clarity.
- Step-by-step account verification guides
- Instructions for UPI deposit and withdrawal processes
- Video tutorials on advanced trading features
- Multi-account management explanations
- Platform comparison charts
You can bookmark frequently used articles for quick access. The help center tracks your browsing to suggest relevant content based on your trading activity and account type. This resource reduces dependency on direct support, enabling faster problem-solving.
Multilingual Support Capabilities
Hindi Language Support
Our customer support team includes native Hindi speakers trained in financial markets and trading terminology. Hindi support spans live chat, phone, and email channels. Key documents such as terms of service and risk disclosures are translated into Hindi. Agents use understandable examples aligned with Indian market context.
Regional Language Assistance
Limited assistance is available in Tamil, Telugu, Marathi, and Bengali through translation services and specialized agents. This support covers account queries and platform navigation during extended hours. Our team respects regional linguistic and cultural nuances, improving communication effectiveness.
| Language | Availability | Support Level |
|---|---|---|
| Hindi | 24/7 | Full service |
| English | 24/7 | Full service |
| Tamil | 12 hours daily | Basic assistance |
| Telugu | 12 hours daily | Basic assistance |
These multilingual capabilities ensure Indian traders receive support in their preferred languages, enhancing understanding and satisfaction. Our staff undergoes continuous training to maintain language proficiency and technical expertise.
Technical Support for Trading Platforms
Exness technical support covers MT4, MT5, and Exness Trade platforms on desktop, web, and mobile devices. We resolve installation issues, connection problems, and optimize platform performance for Indian internet conditions. Remote diagnostics allow agents to view platform settings (with permission) to identify conflicts.
Platform-specific assistance includes Expert Advisor installation, custom indicators, and automated trading setups. We guide users on VPS configuration for algorithmic trading to reduce latency. Technical support also verifies hardware compatibility and operating system requirements common in India.
- Multi-monitor setup and display configuration
- API integration with third-party tools
- Backup and restoration of trading data
- Network optimization for low latency
- Security setup including two-factor authentication
We notify users ahead of scheduled maintenance and provide update instructions to avoid trading disruptions. Compatibility testing is performed for popular Indian devices and OS versions ensuring smooth platform operation.
Account Management and Security Support
Verification and Documentation Assistance
Our account team supports Indian traders with KYC verification using Aadhaar, PAN card, and address proof. We guide document submission ensuring proper format, clarity, and resolution. Verification feedback is provided within 24 hours, including instructions for resubmission if needed.
Security and Fraud Prevention
Our security team monitors account activity 24/7 for potential fraud and unauthorized access. We assist with password resets, two-factor authentication setup, and device authorization. Alerts for suspicious logins or abnormal trading patterns are handled immediately.
| Security Feature | Description |
|---|---|
| Password Reset | Assistance with secure password changes |
| Two-Factor Authentication | Setup and troubleshooting for enhanced security |
| Device Management | Authorize or remove devices accessing your account |
| Fraud Alerts | Immediate notifications of suspicious activity |
We comply with Indian data protection laws and cooperate with authorities when necessary. Educational materials and webinars on secure trading practices are regularly provided to Indian users. Our security protocols help maintain safe trading environments.
❓ FAQ
How can I contact Exness customer support in India?
You can reach our customer support via live chat 24/7 on trading platforms, phone support on Indian toll-free numbers during business days, or email ticket submission anytime.
What languages are available for customer support?
Support is provided in Hindi and English around the clock, with additional basic assistance in Tamil, Telugu, Marathi, and Bengali during extended hours.
How do I submit a support ticket for account issues?
Log into your Personal Area, navigate to “Support,” then click “Create Ticket.” Attach relevant documents and submit your inquiry. You will receive a unique reference number for tracking.
What should I do if I face technical problems with the trading platform?
Use the integrated live chat on your desktop or mobile platform for real-time help. Alternatively, contact phone support or submit a ticket describing your issue with attachments.
How does Exness ensure the security of my trading account?
We offer two-factor authentication, device management, password reset assistance, and monitor accounts continuously for suspicious activity. Our security team provides immediate support if threats are detected.
